Montefiore Care Management helps patients navigate the complexities of the healthcare system and receive the best possible care.  Montefiore Care Management works with healthcare providers to offer services that focus on patient education, disease prevention and chronic condition self-management.  Our Customer Service Department serves as the frontline for integrated patient and provider solutions and handles requests for everything from prescription refills to test results, inquiries about billing and insurance and the scheduling and cancelation of doctors’ appointments.